Complaints

Complaint Handling and Dispute Resolution at Fish4dogs

Although we at Fish4dogs strive for a flawless order, it can always happen that something does not go as planned.
So if you are not satisfied or have a comment, please send an email to info@fish4dogs.nl. We are happy to assist you.

If we have not reached a solution together, it is possible to register your dispute for mediation via WebwinkelKeur: https://www.webwinkelkeur.nl/consument/geschil/
Since February 15, 2016, it has also been possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.