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Return Policy
Every consumer who makes an online purchase has the right under the Distance Selling Act to return the ordered product in its original packaging and original condition without giving any reason. At Fish4dogs, this is of course no different.
When you make a purchase as a consumer, you have 14 calendar days to cancel the agreement without giving any reason.
This period starts the day after the order is received by or on behalf of the consumer. During this period (14 calendar days), the consumer must handle the product and packaging with care. You may only unpack or use the product to the extent necessary to determine whether you wish to keep it. If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for the depreciation of the product. So please handle the product with care and ensure it is well packaged when returning it.
I want to return an item, what now?
Always register a return in advance
You can do this by sending an email to info@fish4dogs.nl. Please include your contact details, the order number, and the reason for the return.
Return period and conditions
The customer has the right to cancel the agreement within 14 calendar days after receiving the item without giving any reason, after which the customer has an additional 14 days to return the item. The customer must notify Fish4dogs of the cancellation in writing or by email. In case of cancellation, the item must be returned immediately and responsibly (that is: with as little risk of damage as possible) and according to our instructions to Fish4dogs.
After the aforementioned period has expired, it is no longer possible to cancel the agreement without giving a reason, and the customer is deemed to have accepted the products and/or services. The following additional conditions apply to exercise the right of return: The product must be returned in new condition, i.e., undamaged, complete, and in the original packaging. The right of return does not apply to opened products. The original invoice must be included.
Return shipping costs
The costs of returning a product are the responsibility of the customer. For returns sent by the customer to the address of Fish4dogs, the risk of damage and/or loss of products remains with the customer until the moment of delivery to Fish4dogs. Therefore, it is advised to send the return package by registered mail. Returns that are insufficiently prepaid will be refused at all times.
Return Receipt Confirmation
After receiving the return shipment, you will receive a confirmation within 5 working days that Fish4dogs has received the package.
Inspection of return receipt
Upon receipt of the return shipment, the ordered product will be inspected. If it is incomplete, used, damaged, or no longer resellable as 'new,' Fish4dogs reserves the right to return the package to you freight prepaid or to make you a settlement offer regarding the amount we can refund you. Fish4dogs reserves the right to refuse the package and return it to you freight prepaid.
Refund period after return or cancellation
The total amount of the order, including any paid shipping costs, will be refunded to the same account from which the order was paid within 14 days after the return is registered. However, we may ask you to provide proof of shipment for this.
